I'd rather you were happy than stuck with something that isn't for you. Each card below covers one part of refunds and cancelling.
On one scorecard
- 15 days on every book purchase, full money back.
- Cancel inside the 7 free days and you're charged nothing.
- Cancel the membership at consumer.hotmart.com.
- Unsubscribing won't stop payments. Cancelling will.
15 days, no questions
How long have I got to ask for my money back?
15 days from when you buy. Ask in that time and you'll get all of it back, no questions asked.
Every purchase has its own 15 days.
How to ask
What's the easiest way to ask for a refund?
Tap the refund link in your Hotmart purchase email. Or log in at consumer.hotmart.com and open the purchase. Or email business@golfjess.com with the email you bought with.
When it lands
How soon do I get the money back?
It goes back to the card or PayPal you used. Most banks show it in 5–10 business days.
The 7 free days
Do I pay anything if I cancel during the free days?
Not a cent. Cancel within the 7 free days and nothing is charged.
First payment covered
Is my first membership payment covered too?
Too right. The 15-day money-back guarantee covers your first membership payment.
Calling it a day
How do I cancel my membership?
Log in at consumer.hotmart.com, find your membership, head to payment settings and hit cancel subscription. Or email business@golfjess.com and I'll give you a hand.
Your letters keep coming till the paid month ends. No more charges after that.
Stopping emails only
If I unsubscribe from the emails, am I still paying?
Yes, you are. Unsubscribing just stops the letters. To stop paying, cancel at consumer.hotmart.com.
Charged by surprise?
I forgot to cancel, or got charged by mistake. Can you help?
Email me within 15 days of that charge and I'll have a look. I can't promise a refund, but I'll check it properly.
After 15 days
What if more than 15 days have gone by?
The guarantee window's closed then. Still, if something's wrong, write in and tell me about it.
Write to me
Where do I send refund questions?
Shoot them to business@golfjess.com. Pop in the email you bought with.
Cheers, Jess
Got a refund question I haven't covered? Email business@golfjess.com and I'll get back to you.